With HR Technology, the "User" is More Important than Ever
User Experience (“UX” in tech abbreviation) is now considered one of and maybe the most important criteria when selecting a system and determining its success. UX means you must consider the experience of the person using the system, the “user” often being a common employee. How does the software application look and feel? How does input occur and flow? Can tasks be accomplished in a minimal number of steps?
An ideal user experience is best summarized by Cecile Leroux, Ultimate Software’s VP of Product Strategy and Management - “The ultimate goal is to deliver user experiences that are engaging and meaningful… so transparent and natural that the end-users don’t even notice the technology ”. That’s a high standard to aim for but that’s exactly what today’s best email, weather and shopping apps deliver.
In 2015, using a personal computer, smartphone or tablet is expected to be intuitive. They no longer come with an instruction manual. You just turn it on and expect it to be simple enough to use or figure out. That same expectation now applies to your work-based computer software and systems. These new expectations mean that a user will not likely receive any formal training or instruction manual. And they may not use it even if offered. So what does this mean to the future of HR/Payroll systems?
UX must be forefront in selecting a system, especially when much of the system’s data comes will come from input of employee users. Employee and Manager Self Service are now critical components of any modern HR/Payroll system. And the growing Millennial population in the workforce demands devices and software apps that are user friendly, engaging and easy to use.
We’ve all heard the saying, “you can bring a horse to water but you can’t make it drink”. The same applies to employees and managers. If the new system you choose or the current system you use is awkward, difficult to navigate, complex and cluttered, you will not likely gain the acceptance and use you hoped for. People will simply find ways to avoid the system or work around it. Make the “User” front and center when choosing a system. In today’s world, it will make or break your success.