Hickock Boardman Benefits

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Why is "User Interface" Important?

We know the old saying “If you build it, they will come.”  Maybe in the Field of Dreams but that does NOT apply to computer systems and software.  In today’s world, users “vote with their feet”.  If someone does not like a computer software system they will not use it.  And if they are forced to use it, they will be resistant and resentful.  Not good if we are talking about employees in your company.

That brings us to the term “User Interface.”  According to Wikipedia’s definition: “The user interface …is the space where interactions between humans and machines occur.  The goal of user interface design is to produce a user interface which makes it easy (self-explanatory), efficient, and enjoyable (user friendly) to operate a machine in the way which produces the desired result".

In today’s world where employees deal daily on different types of machines and software, there is little time or patience to struggle through and learn complicated tasks and, if given choice, the employee will ignore or avoid the difficult or unpleasant task as long as they can. ” 

That last statement says it all.  And this is why User Interface should be one of if not the most important considerations when choosing a workplace software.  A software system could have every required capability your company may want and be able to accomplish the desired tasks.  But if dealing with it is such a frustration, it will have a strong, negative effect on the desired results.  And with software transitions and implementations being very costly and time-consuming, you don’t want to live for many years with a clunky system no one likes.  And you don’t want to have to replace a system you just implemented.  Therefore, it is best to take the time to fully test and assess how the system looks and feels to a user.  Ideally, have real users test the system and gather their opinions.

The thing to remember: keep User Interface front and center when choosing a workplace software or system.